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South African Returns & Repairs Policy

  • No exchange, credit or refund will be done without the original invoice or a copy being presented.
  • All manufacturers standard warranty terms and conditions will apply.
  • Unless otherwise specified, ADI’s one (1) year warranty will preside.
  • Please be advised that accessories and consumables are not guaranteed, included in this is batteries, glue, cable etc.
  • ADI reserves the right to exchange, credit or repair faulty items returned.
  • ADI reserves the right to refuse any exchange, to pass a credit or a refund any goods being returned without a fair or good reason.
  • Goods returned for a credit or refund must be in the original condition and packaging. No exceptions will be considered.
  • It is the responsibility of the person purchasing the products to ensure that the person doing the installation has the adequate technical knowledge and expertise relative to the product being purchased.
  • Any damage caused by abuse, misuse, unauthorised modifications, incorrect installation, insect infestation, lightening, power surges, and acts of God or tampering will not be covered by the ADI warranty.
  • Goods returned after fourteen (14) days will be subject to a 15% handling charge.
  • Goods returned after thirty (30) days will not be accepted back for a credit, exchange or refund.
  • Special order items will not be exchanged, credited or refunded.