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A smoother work flow

Before, during, and after making the sale, you will find everything you need: product and solution information, installation and maintenance tools, value-added services, and much more.


Hik-ProConnect is a cloud-based solution that brings different types of Hikvision products together in a single platform. The platform is a powerful remote maintenance solution that helps reduce the need for site visits and escalating costs. Whether it's installation or maintenance, Hik-ProConnect allows professional installation companies to manage multiple locations remotely. The platform supports installation companies in optimizing their services, deepening customer relationships and increasing brand value. Hik-ProConnect for the professional installer, HikConnect for the handy end user.

Scan QR code to download app on mobile
(not available at Google Play)


Reduced Installation Time

Security teams can:

  • Set up multiple devices at the same time using the batch configuration tool.
  • Complete a comprehensive security system configuration in a friendly and efficient way with the optimized Setup Wizard.
  • Connect various security devices easily using the Hik-ProConnect platform, powered by P2P technology.


Proactive System Health Monitoring

Security service managers can:

  • Monitor the system health status of multiple sites remotely, using a simple and reliable platform.
  • Get notified about site issues in a timely manner; identify and even resolve issues remotely through the platform.
  • Reduce site visits, saving time and costs.

Converged Security Devices

The Hik-ProConnect solution:

  • Allows various Hikvision devices – including cameras, recorders, security control panels, access control and video intercom devices, and doorbells – to converge and work together as one system.
  • Enables security service managers to flexibly create workflows for different event types, time schedules, and triggered actions according to specific security scenarios.


Cloud Storage

Using Hik-ProConnect, installers and service providers can bring secure and trusted cloud storage options to their customers. Users can:

- Protect their video clips on the cloud server and make them accessible only to authorized users
- Retrieve important video clips from anywhere using a secure internet connection
- Prevent theft, tampering or data loss

Open integration with ARC

Alarm Receiving Center (ARC) provides 24/7 alarm monitoring and response services from remote sites. ARC customers can integrate Alarm Monitoring Software with Hik-ProConnect to:

- Connect Hikvision video security and intrusion alarm products via cloud P2P connection without IP/Domain
- Realize video verification and alarm receiving from Hikvision devices

Site & Roles Management

Using account management on Hik-ProConnect, you can customize permissions and distribute to security team members as needed – administrators or site managers, for example.

- Enable accurate and efficient management of the security team
- Easily assigning and managing roles for each site

Hosted Service

- Users can benefit a lot from hosted service (VSaaS, video security as a service) features, as Hik-ProConnect is a cloud-based security service platform.

- The solution is highly flexible and scalable, therefore, upfront fees can be minimized and you can easily expand the system as more sites go up and running Cloud-based software keeps security system always up-to-date


The Hik-ePartner app is a handy management platform where installers can get easy access to all Hikvision product information, promotions, how-to documents and videos, marketing handouts, and more. Installers will love how the ePartner app helps security business run better every day!

Scan QR code to download app on mobile
(not available at Google Play)


Handy product searches

- Easy product search with well-organized and presented products and specifications
- Quick searches using model names and numbers and useful product and accessory filter
- Save all your preferred items to the Favorite List and find them easily when needed

Everything new at your fingertips

- Get the latest Hikvision news, new product releases, SMB solutions, marketing handouts including all kinds of infographics and One Swipes (intuitive sales guides), and videos – anywhere and at any time
- Share interesting and useful information with your friends via popular social media

Effortless installation with extensive how-to documents and videos

- Get useful installation and operation guidance via a comprehensive database of how-to videos and documents
- The additional parameter and specifications calculating tool enables you to choose the most suitable products to enhance your efficiency

Never miss a promotion with push notifications

- Find out about all Hikvision sales promotions to save money and get the latest products
- Configure push notifications for promotions that help you the most

Join our installer rewards program

- Scan SN codes to win points and redeem gifts
- More engagement wins more points – including new user registration, profile completion and inviting new installer friends

Easy binding and switching with Hik-ProConnect App

- Your Hik-ProConnect and Hik-ePartner accounts can be easily integrated with each other, adding to management efficiency and flexibility